The terms below offer extra rights in addition to your statutory rights which remain unaffected.

We want you to be utterly delighted with your goods. If the goods you have chosen do not meet your approval we will be happy to make a refund or exchange. You will need to notify us within 10 days and return the goods at your expense by Recorded Delivery within 10 days from your notice.

Once we have received the goods, as long as they are not damaged and in their original packaging in perfect condition ready for resale a refund of the price of the goods (excluding delivery charges and a 10% administration charge) will be made to the card used when ordering.

This does not affect your statutory rights as a consumer. We strictly comply to the to The DTI Consumer Protection (Distance Selling) Regulations 2000. Unfortunately, we cannot accept items for a refund or exchange if they have been damaged after delivery or if the item has been custom made for you ie. made-to-measure radiator covers. The company will at its own cost replace goods that are defective on delivery providing we are notified within 5 days of actual delivery or attempted delivery.

You should contact us first by email or phone to arrange the return of a product. Please remember:

Any goods you wish to return must be in their original packaging, unused and undamaged. They should arrive with us in a as new condition ready for re-sale. If you return the goods you should insure them against carrier damage. You are responsible for the safe keeping of goods until they are received by us or collected by our agents.

Every care has been taken to ensure that the description and specification are correct at the time of going to press. However, while the colour/position of design reproduction is a close representation, a very slight variation in the actual goods may occur.

If you have any questions, we are here to help.  Please contact us.